Home > Terms & Conditions

Please read these terms of use carefully. If you proceed to use this Site, you are agreeing to these rules, including our House rules for our Forums and Cow & Gate Friends.

1. This Site is produced by Cow & Gate for your information, education and communication. Please feel free to browse this Site.

2. The Site and its contents are designed to comply with UK laws and regulations and are intended for use by UK residents only. Cow & Gate makes no representation that any information contained in this Site is relevant or appropriate to other locations.

3. This Site offers you the option of viewing information about Cow & Gate infant milks. If you choose to view this information, you are accepting that Cow & Gate is supplying this information at your individual request for information and education purposes.

4. Cow & Gate asks for your email address, first name, surname, postcode and due date or baby’s birth date as mandatory details when you sign up to the Cow & Gate Mum & Baby Club on our website. This is to help ensure that we can identify you as an individual. This allows us to tailor our communications to your needs and also means that if you contact us with queries about your registration or subscription details it makes it possible for us to easily identify you on our system, answer your query or amend your details for you.

5. Once you have completed the registration process, you will have specified a username (email address) and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone. You will be fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it. We reserve the right to require users to amend username and passwords if necessary for security reasons.

6. All accounts must be registered with a valid personal email address that you access regularly so that moderation emails can be sent to you. Accounts registered with someone else’s email address, or with temporary email addresses may be closed without notice. We may require users to re-validate their account if we believe they have been using an invalid email address. We reserve the right to close accounts if any User is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple Cow & Gate accounts, or if a non-UK User pretends to be a UK User, or disrupts any of our services in any way. 

7. Use of this Site is at your own risk. Neither Cow & Gate nor any other party involved in creating, producing or delivering the Site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, the Site. This includes damages to, or viruses that may infect your computer equipment. Without limiting the foregoing, everything on the Site is provided to you 'as is' without any warranties or merchantability, fitness for a particular purpose, or non-infringement. Please note that some jurisdictions may not allow the exclusion of implied warranties, so check your local laws.

8. The copyright to the contents of this Site belongs to Cow & Gate. Users may download materials for their own personal, non-commercial use, provided all copyright and other proprietary notices are kept intact. The copying, redistribution, re-posting, publication, adaptation or alteration of any part of this Site for any public or commercial purposes is prohibited without written prior permission from Cow & Gate. When you transmit or post any material to or on this Site, you grant to us non-exclusive, world wide, perpetual, fully sub-licensable royalty free licence under your copyright and other intellectual property rights to use, reproduce, modify, adapt, publish, translate, create derivative works from or display or distribute that material worldwide via the Site, or in any way without any duty at all to account to you.

9. The trademarks, logos, characters and service marks (collectively the 'Trademarks') displayed on the Site are registered or unregistered trademarks of Cow & Gate. Nothing contained in this Site should be construed as granting, by implication, estoppel or otherwise, any license or right in and to the trademarks without the express written permission of Cow & Gate. Your use of the Trademarks and contents of the Site, except as provided in these Terms and Conditions, is strictly prohibited. You are advised that Cow & Gate will aggressively enforce their intellectual property rights in the Site and its contents to the fullest extent of the law, including seeking criminal sanctions.

10. A variety of information, advice, recommendations, letters, messages, comments, posts, text, graphics, software, music, sound, photographs, videos, data and other materials (“Content”) – is available on the Site. Some of the Content is provided by Cow & Gate and other Content is provided by persons who use the Site (“Users”), such as User opinions and views provided via posts to discussion forums.  Cow & Gate strive to keep the Content that we post on the Site accurate, complete, and up-to-date, but we cannot guarantee, and are not responsible for, the accuracy, integrity, quality, completeness, timeliness or that it will not be objectionable to you, of any Content whether provided by ourselves or by Users. In order to ensure everyone can get the most out of these chat groups, please read and abide by our House Rules.

11. Images of people or places displayed on the Site are either the property of, or used with permission by, Cow & Gate. The use of these images by you is prohibited unless specifically permitted by these Terms and Conditions or by specific permission elsewhere on the Site. Unauthorised use of images may violate copyright, trademark, privacy and/or publicity laws as well as communications regulations and statutes.

12. If you wish to bring to our attention any unlawful activity associated with any Content posted by another User or otherwise available on this Site and you would like to file a complaint with us, please use the ‘report abuse’ link found on any page which contains content supplied by users.

13. The Content presented in this Site is provided with the understanding that neither Cow & Gate nor its Users are engaged in rendering medical, counselling, legal or other professional services or advice. The Content is available for information and as an educational tool, it is not intended as medical or healthcare advice and is not intended as a substitute for professional advice relative to a specific condition or questions you may have regarding a medical condition or legal problem. Always seek the advice of your general practitioner or other qualified healthcare professional regarding any medical condition before starting any new treatment.

14. Personal information voluntarily submitted to Cow & Gate via the Site, such as interactive registration may be used by Cow & Gate. Cow & Gate may also sell this data or make it available to third parties who may contact you to offer you selected products or services, unless you indicate otherwise in the subscription form. It may also be used internally in the UK to assess the function of our Site and the needs of our customers. By providing such information, you expressly consent to Cow & Gate using personal information in this way.

15. Cow & Gate advises that you never reveal any personal information about yourself or anyone else (for example: telephone number, postal address, home address or email address, or any other details that would allow you to be personally identified), in any Cow & Gate community. Cow & Gate is not responsible for any subsequent actions or events resulting from such personal information being voluntarily revealed by you.

16. This Site may contain links to other Sites. Cow & Gate is not responsible for the content of any other Site or for on-going review of other Sites. The inclusion of any link to such Sites does not imply endorsement by Cow & Gate. Your linking to any other Sites is at your own risk. Hyper-linking to this Site, in any manner, is not permitted without Cow & Gate's written permission.

17. Cow & Gate does not represent or warrant that this, or any Site to which ours is linked, will be accessible or available on a timely basis, or that access to the same will be uninterrupted or error free.

18. Cow & Gate reserves the right to alter or delete material from the Site at any time.

19. Cow & Gate may, at any time, revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should, therefore, periodically visit this page to review the then current Terms and Conditions.

20. This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Live Chat

1. At the time of your 'chat' you may request a transcript of the conversation by pressing the printer or envelope icon at the top of the chat window.

2. Neither Cow & Gate nor any of its affiliates shall be liable for any direct, incidental, consequential, indirect or punitive damages arising out of advice given during a LiveChat conversation. For all specific medical advice, please consult your own doctor or health advisor.

3. Cow & Gate will keep a transcript of every 'chat' had through LiveChat. This transcript will be kept for 24 months at Nutricia UK and will be used for training and quality evaluation, and in the event of a consumer complaint in relation to the LiveChat service.

4. All LiveChat conversations are completed over a secure transmission and are confidential between the "caller" and Cow & Gate, unless express permission is given by the "caller".

5. Furthermore, when you are using LiveChat, please do not transmit any unlawful, threatening, libellous, defamatory, obscene, pornographic or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offence or violate any law.

Conditions of offers

Full Terms and Conditions for each competition are available on the relevant competition page.

1. Registration Voucher Book Offer
Only one entry per household. Offer is open to UK residents only. Nutricia have the right to withdraw or change the offer at any time without notice. No cash alternative will be made available. Promoter is Nutricia Limited, White Horse Business Park, Trowbridge, Wiltshire, BA14 0XQ.

2. Registration Cow Offer
Only one entry per household. Offer is open to UK residents only. Nutricia have the right to withdraw or change the offer at any time without notice. No cash alternative will be made available. Promoter is Nutricia Limited, White Horse Business Park, Trowbridge, Wiltshire, BA14 0XQ.

3. Registration Pregnancy Diary offer
Only one entry per household. Available when you join before 32 weeks into your pregnancy, while stocks last. Offer is open to UK residents only. Nutricia have the right to withdraw or change the offer at any time without notice. No cash alternative will be made available. Promoter is Nutricia Limited, White Horse Business Park, Trowbridge, Wiltshire, BA14 0XQ.

4. Monthly Competition for £1000 of Vouchers
Only one entry per household, per competition. Offer is open to UK residents only. Nutricia have the right to withdraw or change the offer at any time without notice. No cash alternative will be made available. A winner will be drawn at the end of each month and notified by either post or email. Promoter is Nutricia Limited, White Horse Business Park, Trowbridge, Wiltshire, BA14 0XQ.

House Rules

1. We do not control, screen or edit any Content provided by Users that is posted to or from or made available on our Site. However, we reserve the right, but not the obligation, in our sole discretion and for any reason, pre-screen, edit, refuse to accept or remove or move any Content which has been transmitted to, from or via, or posted on, this Site by a User. We will not be liable for doing this.

2. In order that Cow & Gate can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any UK laws, that you have the right to give Cow & Gate permission to use it, and that you have the consent of anyone who is identifiable in your contribution or the consent of their parent / guardian if they are under 16.

3. You are not permitted to use this Site [or any of our services] for any reason or purpose which is unlawful, defamatory, harassing, harmful, abusive, or invasive of another’s privacy or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other Users. You must ensure that you do not transmit to, from or via or post on this Site any material containing software viruses or other harmful, disruptive or destructive files designed to damage or disrupt the good working order of any computer or telecommunications equipment. You are not permitted to do anything which may disrupt in any way the operation of this Site [and services], nor are you permitted to do anything which would disrupt the use and enjoyment of this Site [and our services] by any other User. Other than as expressly permitted, by us, you are not permitted to use this Site to engage in any commercial activity of any form.

Our Forums

We've established these Forums' rules so that everyone can get the most out of our site. These rules protect all users by making sure any communications are safe and fun for everyone.

• Please keep all contributions civil and tasteful.
• No disruptive, offensive or abusive behaviour: contributions must be constructive and polite, not mean-spirited or contributed with the intention of causing trouble.
• No unlawful or objectionable content: unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable material is not acceptable.
• If you use multiple logins for the purpose of disrupting the community or annoying other users you may have action taken against your accounts.
• Be patient: users of all ages and abilities may be taking part.
• When voicing an opinion please be sensitive to the circumstances of other people who may be online.
• This is a UK site. Please make your postings in English so they are understood by other members and our moderators. We apologise but we can't allow members to post in a language other than English.
• We welcome personal recommendations for products, books, website addresses or other materials that you have found useful in your experience. However, we will take action against submissions that we judge to be advertising, or promoting materials or websites we deem to be inappropriate (vulgar, offensive etc). Cow & Gate does not accept responsibility for the content of such recommendations.
• Commercial messages and messages from businesses or organisations are not permitted. Our Forums are for use by parents and parents-to-be, they are not to be used as a medium for marketing or selling to our users.
• No impersonation
• No inappropriate user names (e.g. vulgar, offensive etc)
• The Forum moderator may from time to time post messages, intervene or edit or delete messages.
• We welcome feedback, both positive and negative, but please make sure your comments are in line with the above rules. Repeatedly posting personal or offensive comments about members of the public or companies may be considered harassment. We reserve the right to take action against those responsible.
• To help make sure you get the right info, our own team of experienced Mums, Midwives and Healthcare Professionals will occasionally join in on a forum if they're needed.
• You may not insult or defame Cow & Gate, including any of its employees or moderators. Do not use our Forums to make complaints about Cow & Gate. If you are dissatisfied with something, please consider other users and email us directly or call us on 08457 623623.
• Please note: Our Forums features may include comments and discussions by members about infant milks. Any opinions expressed are from individuals using the website and are in no way connected to Cow & Gate.

Safety

• Be careful when using a forum. Remember people online may not be who they say they are. Anyone with access to the internet can obtain access to our site.
• Think twice when giving out any personal information. This includes your name, address, telephone number, mobile number, private email address, picture etc.
• Be cautious when meeting someone you have only been in touch with online. If you'd like to meet them, meet them in a public place in daytime. For your own safety tell someone where you will be going and when, or take someone with you at least for your first meeting.

Cow & Gate Friends

In joining Cow & Gate Friend Finder, you agree to share the following information with other parents and parents-to-be who might want to contact you: your user name, your supplied profile, the closeness to your baby's estimated due date (within 1 week), and your proximity to them (within 2 miles). If you do not want these details to be available, please do not sign up to Cow & Gate Friend Finder.

We've established these Cow & Gate Friends Rules so that everyone can get the most out of our site. These Rules protect all users by making sure any communications are safe and fun for everyone.

• Please keep all contributions civil and tasteful
• No disruptive, offensive or abusive behaviour: contributions must be constructive and polite, not mean-spirited or contributed with the intention of causing trouble.
• No unlawful or objectionable content: unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable material is not acceptable.
• If you use multiple logins for the purpose of disrupting the community or annoying other users you may have action taken against your accounts.
• Be patient: users of all ages and abilities may be taking part.
• When voicing an opinion please be sensitive to the circumstances of other people who may be online.
• This is a UK site. Please make your postings in English so they are understood by other members and our moderators. We apologise but we can't allow members to post in a language other than English.
• We welcome personal recommendations for products, books, website addresses or other materials that you have found useful in your experience. However, we will take action against submissions that we judge to be advertising, or promoting materials or websites we deem to be inappropriate (vulgar, offensive etc). Cow & Gate does not accept responsibility for the content of such recommendations.
• Commercial messages and messages from businesses or organisations are not permitted. Cow & Gate Friends is for use by parents and parents-to-be, it is not to be used as a medium for marketing or selling to our users.
• No impersonation
• No inappropriate user names (e.g. vulgar, offensive etc)
• We welcome feedback, both positive and negative, but please make sure your comments are in line with the above Cow & Gate Friends Rules. Repeatedly posting personal or offensive comments about members of the public or companies may be considered harassment. We reserve the right to take action against those responsible.
• You may not insult or defame Cow & Gate, including any of its employees or moderators. Do not use Cow & Gate Friends to make complaints about Cow & Gate. If you are dissatisfied with something, please consider other users and email us directly or call us on 08457 623623
• Please note: our Cow & Gate Friends features may include comments and discussions by members about infant milks. Any opinions expressed are from individuals using the website and are in no way connected to Cow & Gate.

Safety

• Be careful when using a chat room or forum. Remember people online may not be who they say they are. Anyone with access to the internet can obtain access to our site.
• Think twice when giving out any personal information. This includes your name, address, telephone number, mobile number, private email address, picture etc.
• Be cautious when meeting someone you have only been in touch with online. If you'd like to meet them, meet them in a public place in daytime. For your own safety tell someone where you will be going and when, or take someone with you at least for your first meeting.

About the law

You may not submit any defamatory or illegal material of any nature in our Cow & Gate Friends areas. This includes text, graphics, video, programs or audio.
If you fail to abide by these Cow & Gate Friends Rules, you will be sent an e-mail which informs you why your contribution has been failed or edited. This mail will also include a warning that continuing to break the rules may result in action being taken against your account or accounts.
This action may include your relevant account or accounts being placed into pre-moderation or a temporary or permanent suspension of your ability to participate in any or all of Cow & Gate's Friends areas.
If you post or send offensive or inappropriate content anywhere on Cow & Gate Friends or otherwise engage in any disruptive behaviour, and we consider such behaviour to be serious and/or repeated, we may use whatever information that is available to us about you to stop any further such infringements. This may include informing relevant third parties such as your employer, educational establishment or email provider about the infringement/s. We reserve the right to delete any contribution, or take action against any account, at any time, for any reason.